The Technical Product Specialist II is responsible for the accurate completion of finished product formulations, specifications, raw material records, technical documents review and compilation, and other tasks that support the Quality and Scientific & Regulatory Affairs (S&RA) Team.

New to Market and Existing Product Technical Document Execution

• Work with internal and external partners to compile, review, and execute all required technical documents related to the creation and modification of finished product specifications within our QMS – Bamboo Rose and on paper
• Work with internal and external partners to compile, review, and execute all required technical documents related to the creation and modification of finished product formulations (MMR) our QMS – Bamboo Rose and on paper
• Work with internal and external partners to compile, review, and execute all required raw material component documentation as related to finished product formulations (MMR) in our QMS – Bamboo Rose and on paper
• Collaborate with contract manufacturers (CMO) to enroll and maintain ongoing product stability data protocols
• Train contract manufacturers (CMO) partners in the use and required information to be saved in our QMS – Bamboo Rose
• Handle various scenarios, including transfers, modifications, new products, size extensions and formulation changes in our QMS – Bamboo Rose and on paper
• Evaluate, maintain and approve the raw material/ingredient, component, and finished product specifications in designated Product Lifecyle Management database, Bamboo Rose, for assigned CMOs and products
• Manage the follow up and ensure time sensitive execution of each finished product specification reviews for assigned CMOs and products
• Facilitate strong collaboration with CMO for any proposed modifications to raw material/ingredient, component, or finished product specifications
• Ensure compliance with certifications (i.e. BE USDA Bioengineered, Vegan, Vegetarian, Kosher, Hilal) and guardrails (i.e. no magnesium stearate)
• Manage and review change controls from the contract manufacturers (CMO) partners
• Manage, review and disposition OOS, and/ or Deviation Investigations from the contract manufacturers (CMO) partners
• Manage, track, record, obtain and retain all documentation for contract manufacturers (CMO) partners on paper for vendors not utilizing Bamboo Rose
• Ensure timely execution of all duties listed above and below

Coordinate and Support Execution of ongoing Finished Product Testing Program

• Request samples from Distribution Center for submission to 3^rd party laboratories
• Enter and submit analytical sample submission forms
• Maintain Excel tracker and all supporting documents associated with the program 

QMS - Bamboo Rose Training and Troubleshooting:

• Provide training on BR for new CMOs and / or new users
• Trouble shoot internal and external BR issues with IT and CMOs
• Participate in testing updates to the BR system 

Attend weekly and bi-weekly meetings:

• Attend commercialization and brand meetings with CMOs (take notes)
• Follow-up on Transfers by attending the Commercialization meetings
• Review with Commercialization personnel the upcoming launches to prioritize the work required
• Write, Discuss and Perform presentations at various CMO and Internal meetings 

Other Functions as Needed

• Work within the Technical Product Team to take over other contract manufacturers (CMO) partners whenever requested
• Monitor and perform duties as needed for contract manufacturers (CMO) partners not assigned when other Technical Product Team members are not available
• Support in investigating quality or customer complaint related issues
• Responsible for the good recordkeeping of all documents associated with the processes and programs referenced above
• Review Raw Material certificates of analysis from CMOs for the Quality Inspectors in the DC
• Perform any assigned project from time to time when requested
• Other tasks, compliance initiatives, and strategic projects assigned as necessary
• Collaborate with Commercialization, Brand Operations, Brand Team members to manage product timelines and documentation requirements

Education/Certification:        

• Bachelor’s degree in chemistry, science related field or equivalent combination of intellectual instruction and work experience

Experience Required:

• 2 years of dietary supplement or related industry, raw material, technical, formulation, or manufacturing experience
• Project management
• Familiarity with DSHEA, FSMA and/or applicable C.F.R.’s
• Bachelor’s degree in chemistry, Biology, Nutrition or other science related fields.
• Laboratory background or work experience
• Travel may be required from time to time to contract manufacturers

Skill and Ability:

• Self-starter
• Proficiency with MS Office, especially Excel
• Strong attention to detail
• Highly organized and ability to prioritize work
• High sense of urgency
• Strong verbal and written communication skills

Equal Opportunity Policy

The Vitamin Shoppe is an equal opportunity employer. We respect diversity and accordingly are an equal opportunity employer that does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, gender identity or expression (including transgender status), sexual orientation, marital status, veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws.  Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, separation, recruitment, pay and other forms of compensation, access to facilities and programs, training and general treatment during employment.

We firmly believe that every Health Enthusiast has the right to be treated with dignity and respect. Our goal is to maintain a satisfied and productive team of Health Enthusiasts. The keys to reaching that goal are effective leadership, equal application of fair human resources policies, competitive wages and benefits, and close attention to all health enthusiast matters. The Vitamin Shoppe is committed to the principle of fair and impartial treatment of our Health Enthusiasts.

Health Enthusiasts with questions or concerns about equal employment opportunities in the workplace are encouraged to bring these issues to the attention of their Human Resources representative.  We will not allow any form of retaliation against Health Enthusiasts who raise issues of perceived discrimination in good faith.  To ensure our workplace is free of artificial barriers, violation of this policy may result in disciplinary action, up to and including discharge.