The Director, Auto Delivery Program will lead the strategic growth and operational excellence of our subscription-based Auto Delivery Program. This role is responsible for significantly scaling the program, enhancing customer experience, and driving retention and revenue. The ideal candidate will bring deep experience in managing large-scale subscription programs and possess a strong understanding of customer lifecycle management, analytics, and cross-functional collaboration.

• Develop and execute a growth strategy to expand the Auto Delivery Program’s reach and impact.
• Lead program operations, including performance tracking, customer engagement, and process optimization.
• Collaborate with digital, marketing, merchandising, IT, and store operations to align initiatives and drive adoption.
• Oversee program enhancements, including personalization, promotions, and technology upgrades.
• Develop and present regular reports on program performance, forecasts, and strategic recommendations to senior management and stakeholders
• Continuously assess and improve operational processes related to the subscription program to drive efficiency and scalability.
• Manage and mentor a direct report, fostering a high-performance culture.
• Report regularly to the VP, Stores on program performance, opportunities, and strategic direction.

• 5-8 years program or product management with a focus on subscription-based business models
• Proven experience facilitating or managing large cross-functional teams to coordinate all activities required to go to market to achieve desired business and financial goals
• Strong analytical skills and experience using data to drive decisions.
• Experience as a project manager rolling out dynamic e-commerce and/or subscription business models.
• Ability to lead, as well as engage in execution and processes is required
• Excellent leadership, communication, and cross-functional collaboration skills.
• Ability to think strategically while managing day-to-day operations.
• Experience in retail, e-commerce, or consumer goods preferred.

Equal Opportunity Policy

 

The Vitamin Shoppe is an equal opportunity employer. We respect diversity and accordingly are an equal opportunity employer that does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, gender identity or expression (including transgender status), sexual orientation, marital status, veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws.  Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, separation, recruitment, pay and other forms of compensation, access to facilities and programs, training and general treatment during employment.

 

We firmly believe that every Health Enthusiast has the right to be treated with dignity and respect. Our goal is to maintain a satisfied and productive team of Health Enthusiasts. The keys to reaching that goal are effective leadership, equal application of fair human resources policies, competitive wages and benefits, and close attention to all health enthusiast matters. The Vitamin Shoppe is committed to the principle of fair and impartial treatment of our Health Enthusiasts.

 

Health Enthusiasts with questions or concerns about equal employment opportunities in the workplace are encouraged to bring these issues to the attention of their Human Resources representative.  We will not allow any form of retaliation against Health Enthusiasts who raise issues of perceived discrimination in good faith.  To ensure our workplace is free of artificial barriers, violation of this policy may result in disciplinary action, up to and including discharge.

The salary for this position is based on many factors such as role requirements, skill set, years of experience and other organizational needs. The estimated range is $170,000 - $180,000 per year.